Company Policies

As a wholesale jewelry provider, Dylan Jewelry requires a minimum order of $100 or greater. Orders below $100 will not be fulfilled.

All Dylan customers must submit a valid resellers certificate to qualify for wholesale prices.

SHIPPING POLICY

Customers have the option of selecting calculated shipping, based upon the dollar value, weight and destination of the order OR providing their own shipping account and having their shipping processed directly through their own carrier's account (UPS, Fedex, etc.)

Shipping Costs

Shipping costs are based upon total value and weight of products ordered and final destination of your package. All shipping costs are calculated based upon these variables by UPS, FedEx, DHL or USPS and are charged based upon their rate structure.

RETURN POLICY

All sales are final. Any broken or defective merchandise needs to be reported within 10 business days of receipt of goods. Store credit or refund will be issued in the event of items being damaged or defective. Contact info@dylantdesigns.com for returns/service.

CANCELLATION POLICY

Cancellation requests must be made the day of the order by emailing info@dylantdesigns.com or by calling 678.202.3595 before your order is shipped. Orders are shipped same day if placed before 12PM EST/EDT. If your order is placed after 12PM EST/EDT, your order will be shipped the following business day. If the order was placed on a weekend or Holiday, the request must be done by the following business day prior to being shipped out (12PM EST/EDT). Orders that are processed for shipment cannot be cancelled.

BILLING INFO

We accept Visa, Mastercard, American Express & Discover.

PRIVACY POLICY

At Dylan, we value you, our customer and respect your privacy. We collect information about you to better service you in your shopping experience and communicate with you about our products, services, contests, and promotions. We will never sell or share your information with other companies or a third party. We appreciate your trust in us and in turn, promise not to break that trust. Thanks for shopping with Dylan!