FAQ

Q: How can I return an item?
A: Items are final sale. If an item is defective or damaged, we will issue a refund or store credit.

Q: What if an item ordered is defective or broken?
A: Email a picture to info@DylanTDesigns.com.

Q: How do I contact customer service?
A: Call 678.202.3595 or email info@DylantDesigns.com.

Q: What types of metals do you use?
A: Alloy and lead compliant.

Q: Do you have a store we can visit?
A: No, we do not have a Brick-and-Mortar Location.

Q: Do you attend any tradeshows?
A: No, we do not at this time.

Q: How long does shipping take?
A: Orders received by 12PM eastern time will be shipped same day, orders placed on the weekend or after 12PM eastern time will be shipped next business day.

Q: What are shipping charges, fees?
A: Shipping charges depend on the size of your order.

Customers have the option of selecting flat rate shipping, based upon the dollar value of the order OR providing their own shipping account and having their shipping processed directly through their own carrier's account (UPS, Fedex, etc.)

Shipping Costs

Shipping costs are based upon total value and weight of products ordered and final destination of your package. All shipping costs are calculated based upon these variables by UPS, FedEx, DHL or USPS and are charged based upon their rate structure.

Using my own shipping carrier

On the cart page, please enter your shipping carrier's name (UPS/Fedex/DHL/etc) and account number in the notes field.
Click the Checkout button.
On the Shipping page, please select "Use My Own Shipping Carrier" radio button to avoid being charged for shipping.

Your order will be packed and processed through your provided shipping account. If a valid shipping account number is not provided this will delay your order's delivery.

Q: Do you ship outside of the continental United States?
A: Yes, we ship to Canada, Hawaii and Puerto Rico currently.

Q: How do I find my order number?
A: Once your order is placed, you will receive an email with all of your order information. You may also access your order history when you login to your Dylan account.

Q: Can I cancel or update my order?
A: Yes, you can cancel/update your order if it has not been shipped. Email us at info@dylantdesigns.com or fill out the contact us form on the website. Orders placed before 12PM EST/EDT are shipped same day. Orders placed after 12PM EST/EDT are shipped next day.

Q: How will I know if my order has shipped?
A: You will receive an email with your tracking number once a shipping label is created and logged.

Q: I put the wrong shipping address or made a mistake; can I change it?
A: Unfortunately, once you receive a tracking number, it may be too late to correct it. If you email us/call us before the order is shipped, we can easily fix it. Call 678.202.3595 or email info@DylantDesigns.com.

Q: How do I place an order?
A: Once you create an account and your account is approved, login and you can start adding items to your cart. You must provide a copy of your state-issued Sales Tax certificate/Resellers certificate, as we only accept wholesale clients.

Q: How do I get an account?
A: Click the Register tab under the Account menu dropdown. Follow the prompts/fill in the fields under "Create Account". All new wholesale accounts are reviewed by Dylan staff, please allow your account approval process to take 1-2 business days, depending when you submit your initial request.

Q: Can I purchase if I am not a wholesaler?
A: No, you must have a resale number to place an order. Non wholesale applications will not be approved.

Q: Is there a minimum order?
A: Yes, Dylan Jewelry requires all orders to meet a minimum $100 order to be fulfilled. Orders below $100 will not be fulfilled/cancelled.

Q: I am local can I pick up my order?
A: No, all orders are shipped.

Q: Do you offer free shipping?
A: Yes, Dylan offers free shipping to customers who spend $1000 or more per order.